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Article: I have a problem with my delivery

Shipping

I have a problem with my delivery

If your tracking shows that your order has been delivered but it’s not with you, please first check your usual delivery locations and ask around with family or neighbours.

If the package is still not found, contact the carrier for additional details on where it was left, and then let us know at 
 Contact us 

We’ll assist you as best we can in resolving the issue. Please contact us within 3 working days of the delivery status update.

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Shipping

How can I track my order?

You’ll receive an email with tracking details once your order is dispatched.  You can also track your order by clicking here Please allow extra time for dispatch during busy periods.

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Shipping

How do I change my delivery address?

Unfortunately, we can't modify delivery addresses once an order is in process. To manage your delivery, sign up for carrier notifications, which may offer options for rescheduling.

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